Customer dashboard
The customer dashboard at /my-account/ is your self-service area for everything related to your Setyenv purchases — licenses, orders, support tickets, refund requests.
What you see
One sidebar app, Self Service, with these modules:
| Module | What you do |
|---|---|
| My licenses | List every license you own, with status, expiry, sites in use, and a download / activation surface for each. |
| My orders | Past invoices and payment receipts. |
| My issues | The history of support tickets you have opened. |
| New issue | Open a new support ticket. |
| My refunds | The history of refund requests, with status and the executed amount. |
| New refund | Request a refund against a license, with the calculation shown before you confirm. |
Account-level settings (email, password, notification preferences, billing portal access) live in the header dropdown, not as a sidebar module.
License management
For each license you can see:
- Status — active, expired, or revoked.
- Sites in use — how many of your variant's site slots are currently activated and which sites they are.
- Deactivate a site — free up a slot remotely without needing admin access to that site.
- Generate a fresh download link — see below.
- Renew — link out to the renewal flow before expiry.
Downloads
Each license carries a "Generate download link" button. Click it and you get a signed URL valid for 24 hours. The .zip is the exact same artefact every customer on that version receives — no per-customer fingerprinting in the file.
Support tickets
- Open a ticket with category, description, and optional attachments.
- Reply to the thread from the dashboard or by email; both end up in the same conversation.
- Status (open / in progress / resolved) is visible at all times.
Refunds
The "New refund" module previews the calculated refund — gross price, any processing fee deducted (see Refund system for when fees are absorbed), and the net amount you would receive — before you confirm the request.
Billing
The header dropdown links out to the Stripe customer portal where you can update your payment method, download invoices, and manage the renewal cadence.