Setyenv™ Refund Policy

Last updated: 9 July 2026 · Version 1.0

This Refund Policy explains when and how you can request a refund for a purchase made on setyenv.com. It forms part of, and should be read together with, our Terms & Conditions and EULA.

1. What this policy covers

Setyenv™ ships as a suite of self-hosted WordPress plugins. Only the commercial products are paid and therefore refundable under this policy:

• WP-PFWorkflow™ — the visual workflow engine.
• WP-PFManagement™ — the low-code / ITSM platform.

The open-source components — WP-PFAgent (GPL-2.0-or-later) and the wp-executor worker (MIT / Apache-2.0) — are provided free of charge and are not part of any paid transaction, so nothing to refund applies to them.

2. The core principle: buying is the trial

We do not sell time-limited trials of the commercial plugins. Instead, a purchase is refundable — so buying the product is the trial: install it on your domain, use it in full, and if it is not right for you, request a refund within the window below.

3. Refund window

You may request a refund within 14 days of the purchase date of a given license. Requests made after the window has closed will not qualify.

4. The rules

• One refund per product, per lifetime. Each commercial product may be refunded once for your account. A refund request that is rejected does not consume your allowance — only a granted refund does.
• Per-domain licensing. Licenses are issued per domain; a refund releases the license for the domain(s) covered by the refunded invoice.
• The Source Access add-on is never refundable. Purchasing the clean-source annual add-on permanently waives the refund right for the associated product, and this trade-off is stated explicitly at checkout before you confirm.
• Refund amount = the net of your last invoice. We refund the amount actually paid on the most recent relevant invoice, after any discounts, coupons or credits already applied. If a discount brought the price to zero, there is nothing to refund.
• Multi-domain purchases are refunded proportionally to the domains covered, consistent with the pricing shown at checkout.

5. No automatic payouts — every refund is reviewed

Refunds are never processed automatically. When you request a refund, the platform files a refund request that is reviewed and approved by a person before any money is returned. This protects both sides and lets us apply the rules above fairly. We aim to review requests promptly after they are filed.

6. How to request a refund

Request a refund from your account area on setyenv.com, or via the Contact page. Please include the account email used for the purchase and the product or domain concerned. Once approved, the refund is returned to your original payment method; the time it takes to appear depends on your payment provider.

7. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer — we will almost always resolve a legitimate request faster and more simply through the process above.

8. Changes to this policy

We may update this Refund Policy from time to time. The version in force at the moment of your purchase is the one that applies to that purchase.

9. Contact

Questions about a refund or this policy: use the Contact page on setyenv.com.